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FAQ

From questions you want to settle before you start to points that come up while using the service, everything is gathered here in one place. Browse from the categories on the left or search by keyword.

Troubleshooting

4

Lead FAQs

These are the first items people usually check in this category.

Troubleshooting

I can’t upload a track.

Please check the following: ・Are you logged in? ・Is your internet connection stable? ・Have you completed all required fields on the upload page? ・Does the file exceed the size...

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Troubleshooting

I can’t play a track.

Please check the following: ・Are your device, browser, or player volume settings muted? ・Is your internet connection stable? ・Could an ad blocker, VPN, or data-saving setting be...

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Troubleshooting

I can’t add a track to a playlist.

Please check the following: ・Are you logged in and registered as a user? ・Have you reached the maximum number of saved tracks? ・Are you trying to add one of your own uploaded tr...

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Troubleshooting

I found a bug!

If the FAQ does not solve the problem, please report it to us. Open “Feedback” from the profile icon menu in the upper-right corner, enter the steps needed to reproduce the issue,...

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Other Questions

Continue with related FAQs in the same category.

This category only has lead FAQs right now.

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