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FAQ

From questions you want to settle before you start to points that come up while using the service, everything is gathered here in one place. Browse from the categories on the left or search by keyword.

Accounts and login

3

Lead FAQs

These are the first items people usually check in this category.

Accounts and login

I can’t log in.

Please check the following: ・Have you registered for an account? ・Is the email address the same one you used when registering? ・Is your password correct? If none of these apply,...

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Accounts and login

I forgot my password.

Please reset it. On the login page, select “Forgot your password?”, enter your registered email address, and press “Send reset email.” Then follow the instructions in the email. No...

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Accounts and login

I forgot which email address I used to register.

We are very sorry, but please create a new account. At this time, we do not have a recovery option for this situation, and we are unable to assist even if you contact us. Thank you...

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Other Questions

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